Refund and Returns Policy

Effective Date: 15 March 2025

Welcome to Hard Toys Shop. By using our website (www.lightgoldenrodyellow-lion-552292.hostingersite.com), your satisfaction is our priority. Due to the nature of our products, we follow strict hygiene policies to ensure the safety and well-being of our customers. Please read our return and refund policy carefully before making a purchase.

1. Non-Returnable Items (Hygiene & Safety Reasons)

For health and hygiene reasons, we do not accept returns on the following:

• Opened or used sex toys, lingerie, lubricants, or intimate products.
• Products that have been removed from their sealed packaging.
• Items that are not in their original, unused, and unopened condition.

This policy ensures that every product you receive is brand new and 100% safe to use.

2. Exceptions: Damaged or Defective Products

We only accept returns or replacements in the following cases:

• The item arrives damaged or defective.
• You received the wrong product.

How to Report a Damaged or Incorrect Item

• Contact us within 48 hours of receiving your order.
• Provide clear photos of the damaged, defective, or incorrect item.
• If approved, we will offer a replacement or store credit.

3. Refunds & Cancellations

• Order Cancellations: You can cancel your order before it is shipped for a full refund.
• Refunds for Approved Cases: If a refund is approved, it will be processed within 5-7 business days via the original payment method.
• No Refunds on Used Items: Due to hygiene laws, we cannot offer refunds for used or opened products.

4. Discreet & Secure Process

• All return requests are handled with strict confidentiality.
• Approved returns will be processed with discreet communication and no explicit mentions.

5. Contact Us

For any return or refund requests, please contact our customer support team:
📧 Email: dptoys59@sfr.fr